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Episode 11  |  38:17 min

Zoom's Relentless Focus on Customer Experience

Episode Thumbnail
Episode 11  |  38:17 min  |  02.05.2019

Zoom's Relentless Focus on Customer Experience

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This is a podcast episode titled, Zoom's Relentless Focus on Customer Experience. The summary for this episode is: In the Season 1 finale of #Exceptions, host Jay Acunzo goes inside a seemingly ubiquitous brand in the business world today: Zoom. In talking to the company's CEO Eric Yuan and head of marketing Janine Pelosi, we learn why they refuse to settle for conventional wisdom and how they orient their team to push past "best practices" to build an exceptional customer experience. Plus, the heartwarming story of a second-grade teacher connecting his students to countries across the world through the Zoom platform.